FAQ's

What does 'B-stock' mean?

  • B-Stock products are not brand new and consist of repaired or refurbished customer returns, end of line and ex display stock that may have damaged packaging or missing accessories. Please note, these items are usually ‘one off only’ offers and will be dealt with on a strictly 'first come first served' basis. Clearance items may only be purchased on-line using a credit or debit card and will only be sold to UK mainland customers.

What does 'Returned Stock' mean?

  • Returned Stock means that we sold this to a customer who simply didn't want it. You can expect these items to be new with slightly damaged packaging and showing signs of use unless otherwise specified.

What does 'Ex-Repair' mean?

  • Ex-Repair means that the item for sale had a fault that has been fixed by the manufacturer. There should be no need to ask us what this fault was as it is no longer present. You can normally expect these items to be in a 'used' condition and may have some blemishes unless otherwise specified.

What does 'Ex-Demo' mean?

  • Ex-Demo means that the item for sale has been demonstration stock in our store. We would normally only sell this after the item has become discontinued and therefore no longer needs to be on demo. You can expect these items to be 'well used' but not damaged unless otherwise stated.

What does 'Secondhand' mean?

  • Secondhand items are pre-owned products that are often well-used but fit for purpose. These items are ‘sold as seen’ but they will be covered by our 7 Day returns policy and include a 28 day warranty. We cannot offer a warranty on secondhand cymbals.

Do B-Stock, Ex-Demo or Secondhand Products come with the full warranty?

  • No, we only issue a 3 month warranty on B-Stock and Ex-demo products, and a 28 day warranty on Secondhand products. However, you do still have 7 days to test the item and confirm it is suitable under our 7 days returns policy. (See Terms & Conditions)

Can I buy B-Stock, Ex-Demo or Secondhand Products via telephone mail-order or in-store?

  • Ordering via our website is recommended. However, if you wish to call us we may be able to arrange collection or take your order over the phone.

Do you supply B-Stock, Ex-Demo or Secondhand Products outside of the UK?

  • No, B-Stock will only be sold to UK mainland customers and is subject to our standard delivery charges.

What types of payment are accepted at GAK?

  • We accept all major debit and credit cards; Visa, Mastercard & American Express. We also accept PayPal online.

When are your shop opening times?

  • Our Brighton Megastore is open from 9:30am - 5:30pm from Monday - Saturday, and from 11am - 5pm on Sunday.

When are your phone lines open until?

  • Our phone lines are open from 9am - 10pm from Monday - Friday, 9am - 5:30pm on Saturday, and 11am - 5pm on Sunday.

How can I get hold of GAK if I have a question on query?

  • There are several ways you can get in touch with us. Over the phone on 01273665400, via email on [email protected], or using our online chat function.